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Complaints policy

Complaints Handling Procedure

Occasionally problems or misunderstandings arise and we want to resolve them speedily and amicably.

If you have a complaint about our service or bill at any time, please contact the person with day-to-day responsibility for your matter. If matters are not resolved satisfactorily within what you consider a reasonable time, please make a formal complaint to Graham Pearce, who will take action to resolve the matter. He will acknowledge receipt of your complaint within 2 working days (of receipt of your complaint) and ensure you receive a detailed reply. If that reply cannot be made within 14 days, you will be advised of the circumstances and told when you will receive a reply.

If you are still not satisfied following the above internal complaints procedure, you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333.

You may also have the right to object to the firm’s bill by applying to Court for an assessment of the bill under Part III of the Solicitors Act 1974.

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